After placing your order you will receive a confirmation email detailing the ordered items and your shipping information. Please double-check these (country, street number, company name, unit…), and contact us promptly in case of mistake. If you didn't receive the confirmation email within 24 hours, please check your spam folder before contacting us. Orders are subject to verification and acceptance before shipping.
When will my order arrive?
Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 21 days once credit card authorization and verification have been obtained. Shipping dates will vary depending on which product is ordered. Orders placed after 9am PST ship the following business day. Please note: Saturday and Sunday deliveries are not available.
Do you ship to PO boxes?
At this time, we do not accept PO Boxes for delivery.
What happens if I refuse the package?
If you refuse a shipment, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to E&W CRYSTAL This amount will be deducted from your merchandise refund.
Do you replace lost or stolen packages?
We are unable to replace or refund lost or stolen packages.
We recommend selecting a secure shipping location where someone is always present to receive deliveries. If you need to make a change to your shipping address, please email us at email@example.com as soon as possible. We'll make our best attempt to change your address as long as the package has not been shipped. We cannot reroute a package once it has left our facility.
If your package is missing, stolen, or lost in transit please contact us so we can assist you with your claim. While we'll do everything we can to help you locate your package, we cannot refund or replace lost or stolen items.
Free standard shipping on orders $100 and over shipping within the contiguous United States. Regular standard shipping rates apply for the following areas: Alaska, Hawaii, Guam, Puerto Rico, Marshall Islands, Northern Mariana Islands, Virgin Islands, American Samoa, Federated States of Micronesia, and Palau.
Orders ship within 3-5 business days.
Most orders are shipped via USPS however some are shipped via UPS, mostly smaller packages. Orders with a PO Box ONLY (no street address) will ship via USPS. MUST HAVE A VALID ADDRESS. Please allow 1 to 2 weeks for delivery to arrive. If you still have not received your purchase after 3 weeks, please notify firstname.lastname@example.org.
Changes/corrections to orders
We do our best to accommodate changes or corrections to orders, however it is not always possible to intercept an order already in process. Please email within 30 minutes of placing an order during customer service hours of 9 am to 4 pm Monday through Friday (CST) and we will do our best to assist you. You can reach us by email email@example.com.
When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
Your order will be sent to the address indicated at checkout. Any package returned to us due to an incorrect or incomplete address will be re-shipped at your expense.
You have to pay your own shipping fee for the returned product if it's not the problem of the quality.
THANK YOU FOR YOUR PATIENCE, UNDERSTANDING AND SUPPORT DURING THIS DIFFICULT TIME, IT IS TRULY APPRECIATED!